Administration

Questions related to basic UCCX Administration.

UCCX 7 Initial Setup

Posted Tue, 01/31/2012 - 6:00am by sainttm

Hello All,

 

Real-Time Statistics - Reader Boards and Wallboards

Posted Fri, 11/25/2011 - 1:17pm by takofil

Hi all,

Wrap timer for outbound calls

Posted Sat, 11/05/2011 - 12:44pm by 5YearsAndCounting

Users are asking for a wrap timer for outbound calls. They make 80% outbound and receive about 20% as inbound. The wrap timer is configured and works fine for inbound, but unless they manually go Not Ready after going on hook from an outbound call (or unless I disable auto make ready), they are immediately handed another call. Is there a way I can automatically give them a wrap time following an outbound call?

Thanks!

CSQ-Summary display data: Current Oldest 2[00:00:00] - Number of calls in Queue is always 2, not zero

Posted Thu, 10/20/2011 - 1:56pm by lapostol

From the Cisco Supervisory Desktop: 

Current Oldest - The number of calls in queue and the elapsed wait time of the oldest call in the queue, displayed in the format "x [hh:mm:ss]", where X is the number of calls and hh:mm:ss is the elapsed wait time.

 

How can I reset the number of calls X to zero?

 

Lyndon Apostol

CVP and ICM

Posted Sat, 10/08/2011 - 11:40pm by donny

hi all,

does anyone know what what book or video training if we have basic scripting  on UCCX, but like to learn ICM and CVP ?

Is that a big transition from UCCX scripting to CVP /ICM script and concept ?

 

tks

UCCX 7 - Adjust Agent Skill levels by time of day

Posted Tue, 09/20/2011 - 5:16pm by paulselinger

 I was wondering if there was any way in UCCX 7 to be able automatically update the skill levels of an agent by the time of day.

 

For example:

A competence Level of 9 for an agent's skill during busier hours and a competence level of 1 during slower times.

Please let me know if this is possible or if you have any suggestions.

CSD Agent Logs State & Call is <N/A>

Posted Tue, 09/20/2011 - 8:48am by lvnvdh

Hi,

In Cisco Supervisor Desktop (8.0.2.300) "Agent Logs - State" and "Agent Logs - Call" are no longer showing the details but has <N/A> in every column.

UCCX is version 8.0.2.11003-1

Restarting "Cisco Desktop Recording and Statistics Servic" and "Cisco Unified CCX Reporting Server" didn't help.

This used to work fine, not aware of any changes.

Anyone any ideas?

 

Thanks!

Lieven.

 

Basic ACD creation

Posted Thu, 09/15/2011 - 5:03pm by phil435

Hello All. I am new to UCCX and have version 8.5. I am trying to setup an ACD for extension 1234 that just queues up users. In the example if I call extension 1234 and I am the first call then I will get answered by the agent. If I am caller 2 I would like to play a message stating that I am caller 2 and so on. Is there examples on how to set this up? I know very little about UCCX and any help woulkd be appreciated. Thanks!

Changing Application name in CCX

Posted Wed, 08/31/2011 - 12:02pm by blinder

One of our clients has changed the name of their company.

I need to update the application name so that the proper name is displayed on the agents pop-up window when a call comes in on that line.

So far, the only way I can see to do this is to blow the application away and start over.  (and that would be bad)

How can I edit the application name?

Logged in agents are blinking in CSD.If agents log in as IPPA, they do not blink

Posted Thu, 08/18/2011 - 1:36pm by Vinnypie

Site stated they rebooted the UCCX and since the reboot, the Agents have been blinking\Flickering in the CSD display.
This has been fixed in earlier releases but old fixes donot affect in 8.02 release.
 

The Supervisors are unable to monitor their Agents as they keep blinking\flickering\refreshing, unsure really what it is doing.
Troubleshooting Performed

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