7.x

Questions related to version 7.x of CUCM.

CCX Reporting

Posted Mon, 09/19/2011 - 12:56pm by Rishi4600

Hi,

I'm new to the forum and UCCX in general. 

Receiving the following error message:

 ' Cisco Unified CCX supports a maximum of 25 associated voice CSQ's per resource."  " This resource is associated with more than 25 voice CSQ's. Please adjust the configuration to avoid performance degradation"

I am thinking that the report can only pull data from 25 csq's at once. Can anyone please confirm this, thanks.

RP

 

Cannot Connect to the IP Phone Agent Service

Posted Wed, 06/23/2010 - 4:45am by kasamasi

Hello All,

I have problem in login to Agent from IP Phone through Services button. Once i click the Agent service i'm getting the error "Cannot Connect to the IP Phone Agent Service".

I double checked the URL "http://192.168.9.211:6293/ipphone/jsp/sciphonexml/IPAgentInitial.jsp" also tried restarting Tomcat services, also rebooted CUCM and UCCX8 but no luck.

I tried accessing the service URL from browser, i got the below error:

Calls dropped within 10 secs in the CAD

Posted Fri, 06/04/2010 - 12:36am by Soban

Hi

We have 7.x implementation with 40+ agents answering various queues. Occationally we have call drops within 5-10 secs after connecting to a CAD. We would like to see is there any way we run a report and capture the no of calls dropped and duration per call.

 

Regards

Soban

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