Scripting

Questions related to basic UCCX, IPCC, or CRS scripting questions.

Pressing any digit while in Queue seems to break things

Posted Mon, 08/23/2010 - 11:13am by tromer

 When queued, I begin hearing a prompt, I can press any digit, and the prompt stops and I seem to end up in LALA land and prompts never continue but I'm still connected...  I set the prompt to not be interruptible...

1st 1-2 seconds of prompts cut off

Posted Mon, 08/23/2010 - 11:07am by tromer

 Anyone ever had prompts play fine but they seem to be cutting off the first second of the prompt?  I'm on UCCX 8.  Just wondering where I could start looking...

Thanks

Agent Greeting

Posted Mon, 08/16/2010 - 1:15pm by jpowell697

I've scoured the Cisco forums and have not come across a viable solution for the Agent Greeting.  Basically, you want a pre-recorded greeting played to the caller so the agent does not have to repeat this on every call.

Solution 1:  In the Select Resource step, you select the Do Not Connect.  You then play the pre-recorded prompt , then Connect the call.

Agent Persistence after a transfer to IVR

Posted Wed, 08/11/2010 - 3:59pm by jhasensio

Hello everyone,

    We have a customer who wants to implement a IVR based authentication system for PIN retrieval using TTS/ASR. We want to implement that using a custom button in the CAD to transfer the call to the authenticator system (a new UCCX application).

    The question is that after the user is authenticated, the call must be redirected to the same agent who attend the call previously, show we have to instruct the UCCX to remember somehow the first allocated agent.

    Any thoughts?

Assess the level of service

Posted Sun, 08/08/2010 - 2:28am by Bilalsharar

Dear,

If any body can help me to find the script for Assess the level of service.

UCCX 5.0 Recording step issue

Posted Thu, 08/05/2010 - 6:12am by D_Lebedev

Good day.

I've created some script.

There's "Recording" step in this script for leave a message from the customer.

The problem is,after default rec tone,it periodically repeats while recording.

Like a: "Leave your message...beep.=record...beep...beep...beep...beep...beep..."

In the recorded wav files everything is good,without any tones,only customer's voice.

What can it be?

What is the problem?

 

Recording Script

Posted Wed, 08/04/2010 - 1:51am by Bilalsharar

Dear,

i already made a script to record callers call. but once the caller record any messege the file stored in temp file with size 1KB and i can't run it.

i need a help to solve my issue..

Regards,

Bilal

TIme Of Day Or Schedule

Posted Tue, 08/03/2010 - 11:11am by JSM

 Hello

I need to be able to send each queue to a voice mail box after 4pm. If I recall from class this requires a XML script? Does anyone have any insight on how this is done

or a sample script?

 

Thanks For The Help

Basic HTTP trigger script - Hello.aef

Posted Sat, 07/24/2010 - 11:50pm by Soban

Hi,

 

I am new to scripting and tried the basic hello.aef script from the Cisco repository and configured it on the UCCX as stated by Cisco.Configured the static webpage on the UCCX server itself while testing this not working as expected "Getting a page cannot be displayed error". On debugging found that the HTTP trigger itself hasn't getting triggered.

After configuring the http trigger under http subsystem do I need restart the Node manager?

When I configure CUCM trigger the script is getting triggered perfectly. 

Regards

Redirect an Unanswered phone

Posted Mon, 07/19/2010 - 11:07pm by chipetz

does anyone knows how to redirect an unanswered phone?

scenario :
if anyone doesn't pick up the phone int 25 seconds, then it will go back to main menu option.

i try with call consult transfer, but the output of the numbers it strange number, somethin like trigger number.

and after timeout the phone will said "you have entered an invalid phone number."

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