Questions related to basic UCCX, IPCC, or CRS scripting questions.
Posted Wed, 02/01/2012 - 8:16am by Abubakr
Hi All
Could any one provide me with script sample or simple hint on how to make a dynamic menu in run time
depending on variables
Posted Thu, 01/26/2012 - 12:23pm by cbyington
<!--[if gte mso 9]>
<![endif]--><!--[if gte mso 9]>
Normal
0
false
false
false
EN-US
X-NONE
Posted Thu, 01/05/2012 - 3:50pm by eqkimballd
I'm working with the advanced queue scripts that allow a user to submit a request for callback. I have had no issues in the past making this work and it's bee a great addition to my toolbox, however I'm having an issue now that I'm stuck on. Here goes:
1. Call comes in on "Main Application" through trigger 9996. Application runs and script sets DNIS, ANI, callType (CSQ) values.
2. Caller selects a callback and inputs the information requested and the call is terminated.
Posted Fri, 12/16/2011 - 1:22am by r.richad
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Posted Fri, 12/16/2011 - 1:21am by r.richad
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Posted Tue, 12/13/2011 - 6:45pm by ptcatl
I have a large number of small XML files as read candidates, so uploading these files to the repository is not feasible.
These XML files must reside in a single directory either on or off server.
My script first calls "Create File Document" to read an XML file, then "Create XML Document" to process, then "Get XML Document Data" to parse.
Posted Mon, 10/24/2011 - 9:53am by johnson
I have a queue extension of 8037 and after hours I would like the callers to leave a message in a unity mailbox with the same number 8037. I have a redirect built sending the caller to the unity pilot number x3383 but the caller is not automatically put into the 8037 mailbox, as of now they get the main Unity greeting is there way to have them go diretly into a mailbox without defining the mailbox as another extension?
Posted Wed, 10/12/2011 - 11:10am by cbomba
Not sure if this is possible but I have a script that does a DB dip to authenticate a caller if they want their password reset. It asks them for their Employee ID then will get the last 4 of their SSN. The caller is then asked to enter the last 4 of their SSN and I compare it to my query result. I then pass the caller information to the agent desktop and let the agent know if the user was authenticated or not.
Posted Tue, 10/11/2011 - 3:25pm by stephenzost
Hi everyone,
I have been working on a Caller ID ANI based script that captures the Area Code of the caller and routes the calls to a certain Queue based on a simple XML lookup. The script runs great with 50 or so Area Codes in the XML file. However, if there is over 120 or so Area Codes in the XML file the script fails. There seems to be a limitation on how many XML entries the UCCX can lookup. Has anyone else ran into this issue? Are there any work arounds besides going to a permium license and doing the Area Code lookups via a SQL lookup?
Posted Thu, 10/06/2011 - 11:04am by kdxuccx
I am currently working on a new script for one of our call centers that uses an older IVR system. They currently have stored procedures in SQL that is called from the older IVR system. Because I am new to UCCX I am having a little difficulty figuring this out. I am using a DB Read step to connect to the DB and it connects successfully.
I can also easily pull data, but I need to know if there is a way to run a SQL Stored Procedure that is already configured in SQL to pull the data I need and how would I store that data in a variable.
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