CRS Script Editor

Questions related to the CRS Editor.

Alternative for UCCX Editor

hi all,

 

anyone know what is alternative for UCCX editor ?   more user friendly one, that have menu driven / flow chart   to create uccx script.

 

tks

voipmonkey's picture

UCCX 8.5 Editor Error when saving directly into Script Repo

 

Hi Guys

 

Got a good one for you all. New customers install everything working sweet but when i have uploaded the prompt i created and tested all ok.

 

Matching a phone number saved as a string to a range of numbers

Hi,

I'm trying to identify calls that enter an IVR to see if the number is part of our internal range

i.e. 01212246750 calls, I want to see if that number is between 01212247000 to 01212248000

It will not let me save the number as an interger (in which case the formula is easy) is there a way I can do this in scripting alone? The only way I can think of doing this is to do a database lookup?

Thanks

Adam

How to get an ip phone extension which answer to a call

I would like to know how we can get an ip phone extension number which answer to a call consult transfer from uccx to an hunt pilot and populate the call custom variables report

so we can't use acd

Thanks for your help

 

Auto Attendant

I am a total newbie and running out of time. We've been using Unity for our auto attendant but will be losing our Unity server at the end of next week due to a consolidation. I would like to use the sample auto attendant script, but will need to remove the dial by name features and only use extension dialing. So far I've been unsuccessful. I tried creating a totally new script by copying and pasting elements from the sample but that script won't even play. Any help would be greatly appreciated!

Native MAC script editor for UCCX 8

Is such a thing available? I've got a client asking for it.

Refresh button in CRS DB Read step times out

Hey all,

Operant use in Editor

Is it possible to use the operant "|" in the editor under a string varible. I am trying to check if a variable is of two values and if not then do something else...example

If variable == a | b then do Y if false do Z

Promblems with Editor 7.0(1011)

I've run into what appears to be an odd problem attempting to delete a Label from within a script I'm modifying.  I'm not certain what editor version the script was originally created in, but it's been modified by many hands (and one assumes editors) over the past 2 yrs.

distinguish callers

I want to write a script for UCCX. When a customer calls to our Call Center, I want to classify who is the caller. Therefore, It is easier for us to support our customer according priority level. For example, VIPs don't have to listen the waiting ringing and transfer to our agents as soon as possible. And if he/she is a normal customer he/she must listen the waiting ringing.

So..Can you give me some advices? (solutions)

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