when an agent gets a call, i want to make the script write the agent extension number to an MSSQL table by the DBWrite step. do you know how can i achieve this?
Do you have CRS/IPCC/UCCX Premium license? That is what you will need for DB Steps. I can send you a script that will show you how to do basic UCCX DB Write step if you want. Just email me at ahannah@uccx.net
write the agent extension
Alikaraca,
Do you have CRS/IPCC/UCCX Premium license? That is what you will need for DB Steps. I can send you a script that will show you how to do basic UCCX DB Write step if you want. Just email me at ahannah@uccx.net