Hello all,

I'd like to know if you guys have implemented this before or if i'm on the right track

we have a customer that when a caller is waiting on the queue and doesn't want to wait any longer we can provide the option to leave a voicemail, if the customer does

i send the vm to unity and then flag a notification, that will trigger an application in uccx and will sit the call in the queue without being answered by the script yet

once an agent becomes available i reserve the agent, accept the call and then send the call to the agent. so the agent will get the prompt from unity connection

stating that there is a new voicemail and they can retrieve it and call the customer back

do you guys know a better way to do this ?

thank you very much