UCCX Scripting - simple logging
When scripting in other languages, I would often log progress or log checkpoints in a script.
Is there an easy way to do this within a UCCX script? A simple echo, writelin, printf, etc.
This for debug or later review for determining path a caller takes through the script.
Thanks,
- Forums Topic:
Recommended Reading:
UCCX Scripting - simple
Hi,
I suppose you have tried the reactive script debugging?
/Robin
UCCX Scripting - simple
Hi Robin, I looking for something I can look at over time. Or look back on later. Like, "Does anyone ever press "2" from that menu prompt" or how many times does someone press "2" during the course of a day.
Thanks for the reply though.
Tim
UCCX Scripting - simple
I just implement some custom variables, and then report on them. For example, I have a custom variable created to report each and every menu option chosen by a caller, write it to the reporting server (using the set enterprise call info step), then run the Call Custom Variables report in Historical Reports to report on it.
UCCX Scripting - simple
Hi,
For each and every IVR branch you have, you could have a database write step that increments a counter.
The counter will indicate the amount of people who pressed the specific option.
Im not sure how you should setup the database tables / columns etc.
Maybe one table for each Application you would like to monitor? Or one table for each Menu option.
The columns could contain ID, Date, Counter, and maybe something more if you need.
Actually, i had a customer that asked for something like this...
If you are unable to do the database thing, maybe because of licensing, you could ofcourse use XML-files instead.
Im not sure if i gave you much of an answer though...
Would you like more help on this one?
/Robin