UCCX with JTAPI

Posted Fri, 09/02/2011 - 4:34am by farmerajf

 

Hello. I don't have much experience with JTAPI. Does anyone know if JTAPI call event monitoring with a CUCM will still function correctly when UCCX is used with CUCM in a Call Centre environment? 

 

 

Will incoming call events still have details about the incoming callers number and be detected by the JTAPI events I have set up with the CUCM? 
  
Thanks
 

 

 

 

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UCCX with JTAPI

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UCCX with JTAPI

by farmerajf - Sep 7 2011 - 4:55am

 

Hi all, does anyone have any feedback? I have a more detailed description of the problem I am facing if that helps. 
 
What I am trying to achieve is as follows. I’m using JTAPI to monitor devices by registering listeners with the CUCM (7) and I am monitoring for “CallCtlConnEstablishedEv”, “TermConnPassiveEv” and “CallCtlTermConnDroppedEv” events. When I find these events I sometimes I push a Cisco XML request at the phone and get it to run an XML application. This works great in a simple environment where we have one CUCM 7.0 and some phones. 
What I would like to do though is scale this up unto a Call Centre environment. The call centre uses UCCX together with CUCM and I am wondering how this will affect my JTAPI monitoring. Do I need to use JTAPI against the UCCX to continue getting these events or can I continue use JTAPI against the CUCM? 
I don’t know much about UCCX at the moment as I have not had any previous experience with it.
 
Thanks in advance for you help.
 

 

 

UCCX with JTAPI

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