So I’ll start by saying I’m newish to UCCX. I’ve managed IPCC / UCCX systems before but this is my first try at actually creating a script flow. So far thanks to resources on this site I have a fairly good grasp of it and it’s going well. I however have hit a roadblock I am reactively stepping through my script however none of my prompts will play.

Let me tell you what I’ve done and see if anyone can shed some light. I have created a variable called: PR_MainGreeting Type is Prompt and value is P[SBU_FSC_MainGreeting.wav]. Up above in my actual script I have a Menu step. It’s a triggering Contact and is interruptible. The prompt is set to PR_MainGreeting and barge in and continue on prompt errors are both set to yes.

So I call in I get connected, if I follow the reactive script it shows me at the menu step but I never hear my prompt play. If I sit there I eventually hear the are you still there … because I have not responded to the system.

My one thought is my variable is not defining the path to the prompt properly. Under prompt management the path looks like this:

Root\en_US\SBUFieldSupportCenter\SBU_FSC_MainGreeting.wav

So should my variable be defined as en_US\SBUFieldSupportCenter\SBU_FSC_MainGreeting.wav?

**UPDATE**

I think part of the issue might be the recording format of the prompts. I'm having the person who recorded them verify they are the following spec: Bit Rate 64kbps, Audio sample size 8 bit, Audio sample rate 8kHz and Audio format CCITT u-Law

Any help would be much appreciated.

Thanks,

Tim