Pressing any digit while in Queue seems to break things
Posted Mon, 08/23/2010 - 11:13am by tromer
When queued, I begin hearing a prompt, I can press any digit, and the prompt stops and I seem to end up in LALA land and prompts never continue but I'm still connected... I set the prompt to not be interruptible...
I'm using the BaseLineAdvQueuing.aef and it's working pretty good. My problem is the user hears, "To leave a voice mail, please press one, to have us call you back, please press two.". Then it plays the music on hold. While the music is playing if a user wants to leave a voicemail he presses "1" but the music keeps playing. Whenever the music on hold is playing the user is unable to enter any digits.
I made sure the 'delayInQueueLoop' the Interruptible is set to Yes but nothing works. Any suggestions??
queueing script - moh
I'm using the BaseLineAdvQueuing.aef and it's working pretty good. My problem is the user hears, "To leave a voice mail, please press one, to have us call you back, please press two.". Then it plays the music on hold. While the music is playing if a user wants to leave a voicemail he presses "1" but the music keeps playing. Whenever the music on hold is playing the user is unable to enter any digits.
I made sure the 'delayInQueueLoop' the Interruptible is set to Yes but nothing works. Any suggestions??
Pressing any digit while in
Changed barge in to No and it seemed to fix that problem...