Contact terminated on Accept Step
I have a CCM7 connected to a CCX7 environemnt using premium licensing. I have the latest patch load SR4 Build 443. I have 1 telephony control group setup with 2 cti ports and have used all the defualt settings. I have 1 trigger setup with all the defaults. When I dial the trigger number the call rings but as soon as the accept step is performed within the basic script, the contact is terminated with an error "contact id:x, channel id: y, Contact is in Terminated/Connected state" X & y change.
Got any ideas as to what could be causing this?
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Contact terminated on Accept
Hi
This sounds like a Codec issue to me. Make sure you have disabled the G722 codec in the enterprise parameters of CUCM or use the region settings to make sure the codec of the call matches the codec used when installing the UCCX.
Hope this helps
:)
Contact terminated on Accept
I find it helpful it place a test call wait 5-10 seconds then copy the latest log file from the path above. Can you paste (only the relevent timeframe) / upload the log file.
Contact terminated on Accept
Tony,
Can you post your script here? Also, on your Trigger make sure you have a Media Dialog Group selected. Also check the C:\program files\wffavvid\logs\MIVR\ folder and find the relivant MIVR log for the timeperiod when you call into your script, that will usually lead you in the right direction.
Hope that helps