Hello everyone,

    We have a customer who wants to implement a IVR based authentication system for PIN retrieval using TTS/ASR. We want to implement that using a custom button in the CAD to transfer the call to the authenticator system (a new UCCX application).

    The question is that after the user is authenticated, the call must be redirected to the same agent who attend the call previously, show we have to instruct the UCCX to remember somehow the first allocated agent.

    Any thoughts?