Hi,

I have loaded your example of the advanced Queues script into our test lab and was able to queue a recording for the next available agent. However, when I tried to queue this recording overnight, the call seems to have disappeared. I have updated the system parameters and have changed the session timeout to 2000 (minutes) and also the max allowed steps to 10000.  Any ideas how I can correct this issue?

Thanks in advance.

Regards,

Albert