Unified Contact Center 8 Preview
Q2 of this year will bring about the biggest change in Cisco Unified Contact Center Express since the move from version 3 to 4. We will be migrating from a Windows 2003 platform to a Linux based hardened IPT OS. This operating system is under the hood the same OS which runs all the current Cisco UC applications such as Unified Communications Manager, Unity Connections, Presence, etc.
Recently as part of PACE ( Partner Alignment and Collaborative Excellence ), I was able to do a hands on 4 hour demo lab of UCCX 8. By the way, if you have not heard of PACE, ask your Cisco CAM or SE for more information. I am attaching a PDF listing out the big changes for UCCX 8.
I hope to have a Beta VM Image built and put up some tutorials on this subject soon!
| Attachment | Size |
|---|---|
| UCCX 8 Lab Presentation.pdf | 956.13 KB |
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Great site. Any luck on the beta VM image? Are there products codes available for UCCX 8 yet? Especially interested to see what the options are for offloading the reporting data for use with 3rd party reporting engines.
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This operating system is under the hood the same OS which runs all the current Cisco UC applications such as Unified Communications Manager, Unity Connections, Presence, etc.
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The transition to a UC platform improves communication both internally and externally by arming employees with technology tools that add value to the communication process in general.
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Yes this year may be can change some bring about the biggest change in this Contact Center and also Express it for since the move from one version to anothor verson will be migrating from a Windows.
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Is there a site i can download the uccx 8.x documents such as srnd...etc?
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mujeeb - I'm looking for that as well, I haven't been able to find a location so far. I've had a look around and searched everywhere I can possibly search but it seems the only detailed information on UCCX is on this site. Best Regards, Julie from http://www.propane-fire-pit.net
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All of the UCCX 8 docs are available from the Cisco site. See if this link works for you
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/tsd_products_support_series_home.html
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