Q2 of this year will bring about the biggest change in Cisco Unified Contact Center Express since the move from version 3 to 4.  We will be migrating from a Windows 2003 platform to a Linux based hardened IPT OS.  This operating system is under the hood the same OS which runs all the current Cisco UC applications such as Unified Communications Manager, Unity Connections, Presence, etc. 

Recently as part of PACE ( Partner Alignment and Collaborative Excellence ), I was able to do a hands on 4 hour demo lab of UCCX 8.  By the way, if you have not heard of PACE, ask your Cisco CAM or SE for more information.  I am attaching a PDF listing out the big changes for UCCX 8.

UCCX 8 Lab Presentation.pdf

I hope to have a Beta VM Image built and put up some tutorials on this subject soon!   

I had a user who recently registered on the site who mentioned he used to work for Cisco when they acquired Selsius, the company who designed the first IP Phone.  Below is a pic of the first Cisco acquired IP Phone.  I personally had never seen one before, so I figured I would share with the UCCX.net community. 

For those of you who don’t realize what a  significant role Selsius played in the modern day IP Telephone, I am attaching a link to Wikipedia, check it out, it’s worth a good read.

Background Selsius Information

Selsius Systems, Inc. was organized in July 1997 as a wholly owned subsidiary of Intecom, a Dallas-based PBX (Private Branch Exchange) manufacturer

The first commercially available IP phone was the Selsius 30SP. In November 1997 the company sold five 30SP phones to the TRI lab of Southwestern Bell in San Antonio.

For those of you who don’t realize the importance of Selsius, everytime you log into a older CUCM server and create a new phone, have you noticed that in front of the MAC Address it always shows “SEP”?  That is legacy code standing for Selsius Ethernet Phone. 

Food for thought. 

UCCX.Net Team,

I have added several new RSS Feeds to the site under the  Forums links.  These new posts pull content from ALL Unified Communication NetPro forums on Cisco.com. 

There should be a VAST array of questions inside each of these forums and you can drill into each one to be taken to the exact question as it was posted to Cisco.com. 

Several years ago a colleague of mine turned me onto what has become a daily ritual in my IT Life.  There is a section of Cisco.com called "NetPro" which was recently renamed to "Cisco Support Community".  The Community is an online repository of questions and answers that field engineers can post and get responses from other engineers/cisco.  It has been VERY useful throughout my career and I would encourage anyone to bookmark the link below as it may prove invaluable to you one day in the near future.

This is a brief Youtube video showing you an executive summary for the Unified Contact Center Enterprise platform. Please check out the downloads section for more documentation.