Placing a call from UCCX and using some prompt if successfull

Posted Thu, 01/21/2010 - 9:48am by olel

Hi Guys

I need to develop a script which

       1- place a call to a cell phone

       2- when the call is established, ask a question and wait a DTMF answer

I have therefore set up a script which uses 'PlaceCall' Step to place the call (it is working). Inisde the Successful branch, a 'Playprompt' or a 'GetDigitString' ends with an error 'Could not get dialog channel'.

Do you know what this error is or simply, if it is possible UCCX places a call and plays promt?

 

Thanks

 

Olivier LELIEVRE

‹ Auto Attendant Refresh button in CRS DB Read step times out ›

How did you get the PlaceCall step working

by avine - Jan 27 2011 - 5:33pm

 Hey olel

 

I don't mean to try and hijack your topic. I was just wondering how you got the PlaceCall step to work. I'm having troubles. I create a string variable with the number I want  to call but when I add it to the destination it gives me an "Unable to parse expression; no forumla entered (line: 1, col: 1)" error. I've seen some working examples in videos and screen shots and they all look like they have some sort of formula (e.g. c1 = Place Call (to "5555") but it doesn't go into detail and I don't know how to "create" that formula. The documentation says it will take a string literal and I try entering the number with the double quotes but to no avail. I might just be completely dense and am missing something very obvious. But I can't seem to figure it out. Do you think you could help me? or would you rather I post this as a new topic. I'll try to see if I can help with your problem in any way once I'm able to actually place a call via a script. 

 

Thanks,

 

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