CRS Script Editor Fundimentals - 4 Video Series
UCCX.Net,
I am please to announce the first of many video tutorials showing you how to use various technologies in and around the UCCX platform. Eventually I hope to add videos in for creating basic, intermediate, and advanced scripts. But for now we will take baby steps and start with the basics. This is a four part video blog detailing out how to install, configure and setup, and navigate inside the CRS Script Editor which is the tool that is used to create Contact Center scripts. Scripts are the “brains” of the call flow inside an IVR.
Video 1 – This video will show you the process to download and install the CRS Editor
Video 2 – This video walks you through the basic layout of the CRS Script Editor, logging in, etc.
Video 3 – Customizing the CRS Script Editor and creating a new script, editing variables, etc.
Video 4 – Wrapping it all up.
As always, if you like the videos or want to leave me some feedback, feel free to email me directly.
Enjoy,
Alex
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There are several methods that one can leverage to allow one Contact Center Express (UCCX) CRS script to control another script or pass data to another script. I am please to announce the first of many video tutorials showing you how to use various technologies in and around the UCCX platform. Thanks for sharing the informative post.
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Hi Alex,
Thnaks for your videos, I am just wondering if there are mnore videos or not? I just watched 4 videos and
if you already have more videos PLS let me know to watch it.They are very useful.
Thank you very much.
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I have installed the editor on a Windows 7 x64 , no problem :-) It works fine. It has been difficult finding worthwhile information for IPCC and your videos are very helpful. Watched all 4 fundamental videos. Really looking forward to more UCCX tutorials.
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