Today I had an interesting and challenging ticket come my way.  The problem was the customer wanted to change their unity ( voice mail only ) accounts to conform to their corporate naming structure.  Funny enough, there is no “magic pill” to correcting this problem.  In fact, some firms would probably just say it cannot be done, or would tell the customer they would need to delete then recreate their VM boxes in Unity.  It absolutely can be done with a little attention to detail. 

The first step in the process is to configure the Active Directory information properly.  This includes changing the e-mail field which can be found on the General tab,  the User Logon Name which is under the Account tab, and the exchange alias ( which is the most important for the purposes of this blog entry ) and is located under the Exchange General tab.   

Once I had all the AD account information set up the way I wanted, I had to run a tool located in the Cisco Unity Tools depot, called DG/GC.  This tool allows you to sync the Unity accounts to the AD directory manually.  By default this sync occurs on a regular time interval ( in most cases it is run every 15 minutes ). 

DC GC can sync both the Domain Controller and the Global Catalog by pressing the “Force Reconnect” option.

Either way, I found this process to be a little cumbersome because I had to manually touch 32 accounts, but in the long run, it would have saved me loads of time from deleting the VM box account and recreating it in AD, then re-importing it into Unity.  Best of all, the users are not aware this occurred at all, and they were able to save all their mailbox settings including greeting, pin, and voice mails. 

Food for thought, enjoy!

UCCX.Net,

I am please to announce the first of many video tutorials showing you how to use various technologies in and around the UCCX platform.  Eventually I hope to add videos in for creating basic, intermediate, and advanced scripts.  But for now we will take baby steps and start with the basics.  This is a four part video blog detailing out how to install, configure and setup, and navigate inside the CRS Script Editor which is the tool that is used to create Contact Center scripts.  Scripts are the “brains” of the call flow inside an IVR.

Video 1 – This video will show you the process to download and install the CRS Editor

Video 2 – This video walks you through the basic layout of the CRS Script Editor, logging in, etc.

Video 3 – Customizing the CRS Script Editor and creating a new script, editing variables, etc.

Video 4 – Wrapping it all up. 

As always, if you like the videos or want to leave me some feedback, feel free to email me directly. 

Enjoy,

Alex

Attached are three VERY good reads for understanding SIP Dialing rules in CUCM and an overview of Session Initiated Protocol. 

Hi Everyone,

I figured this little configuration snippet may help someone some day. I had to configure an MPLS circuit today for a customer who had a 2851 ISR router, with an MPLS circuit. The circuit featured 3 T1's that were to be bonded together for a 4.5 meg circuit.

For brevity sake I am only showing what is needed on the interfaces and for basic routing.