Configuration

ahannah's picture

How to remove a Temp License???

Posted Wed, 03/03/2010 - 1:14am by ahannah

One of the things that often comes up in the heat of the moment when installing a production UCCX server is the often sore subject of Licenses.  More times then not, the customer or the pre-sales folks forgot or miscalculated the number of agent licenses, or worse case scenario, you sold Standard licenses when you need to do a database dip and you need a Premium license.  Well how do you remove the temp license once you have ordered and registered the legit key? 

Continue reading the article here!

ahannah's picture

CRS Script Editor Fundimentals - 4 Video Series

Posted Thu, 02/11/2010 - 3:45pm by ahannah

UCCX.Net,

I am please to announce the first of many video tutorials showing you how to use various technologies in and around the UCCX platform.  Eventually I hope to add videos in for creating basic, intermediate, and advanced scripts.  But for now we will take baby steps and start with the basics.  This is a four part video blog detailing out how to install, configure and setup, and navigate inside the CRS Script Editor which is the tool that is used to create Contact Center scripts.  Scripts are the “brains” of the call flow inside an IVR.

Video 1 – This video will show you the process to download and install the CRS Editor

Video 2 – This video walks you through the basic layout of the CRS Script Editor, logging in, etc.

Video 3 – Customizing the CRS Script Editor and creating a new script, editing variables, etc.

Video 4 – Wrapping it all up. 

 

As always, if you like the videos or want to leave me some feedback, feel free to email me directly. 

Enjoy,

Alex

ahannah's picture

Device Mobility

Posted Mon, 09/28/2009 - 11:21pm by ahannah

I am attaching a rather old ( but I think still relevant ) doc that covers the concepts of Device Mobility.  I am working with this in the CCIE Voice Lab now, one of the things I noticed was how well it plays with Local Route Lists. 

ahannah's picture

CUCM 7x SIP Dialing Rules

Posted Mon, 09/28/2009 - 6:33pm by ahannah

Attached are three VERY good reads for understanding SIP Dialing rules in CUCM and an overview of Session Initiated Protocol. 

ahannah's picture

PRI ISDN Plan and Type

Posted Fri, 09/18/2009 - 12:34am by ahannah

Today I turned up a full PRI in Northern Virginia ( NoVA ). The carrier was Paetec. This was one of the first PRI's I have done in such a major metro area as DC/NoVA. Interestingly enough several things came out of this that might be worth mentioning.

The customers gateway was H.323 and they were running CUCM-BE 6. I configured the traditional Route Patterns, Route List, Route Group, and Gateway in CUCM-BE. The dial-peer's in the H.323 gateway proved to be quite problematic based on the carriers switch.

ahannah's picture

MPLS Bonded T1 Configuration

Posted Wed, 09/16/2009 - 10:44pm by ahannah

Hi Everyone,

I figured this little configuration snippet may help someone some day. I had to configure an MPLS circuit today for a customer who had a 2851 ISR router, with an MPLS circuit. The circuit featured 3 T1's that were to be bonded together for a 4.5 meg circuit.

For brevity sake I am only showing what is needed on the interfaces and for basic routing.

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