Hi,

We have a requirment that if a caller call to a Cisco Contact Center but all agent are busy then IVR will play a media to caller so that Caller will leave a voice message and then that voice message will send to the agent by e-mail or to the IP phone. we are looking for the soluton of UCCX 7.0 with Unified CME 7.0

Kindly help me how we can achive this.

Thanks & Regards,

Muzammel