UCCX error in creating skills

Hello all,

I am trying to add a new skill to my UCCX 7 cluster, there are no previously entered skills as this is a brand new installation.  The following error is displayed when I add the new skill:

There was an error reading/updating the database. Please contact the administrator.

I've checked all services and they are all running.

Please help.

Thanks.

UCCX error in creating

Both servers need to be on-line in an HA environment.

UCCX error in creating

Its the enhanced license and this is a HA cluster. The secondary server is currently offline and it looks like I am unable to make any changes to the UCCX database.

UCCX error in creating

Which license do you have, Standard, Enhanced, or Premium?

There is no support for Skills based routing in Standard.

Steve Foy, Senior Instructor

Global Knowledge

Recommended Reading: