Cisco CME UCCX integration

Posted Sun, 01/17/2010 - 10:32pm by fintech

Does anybody know where I can find good info on CME UCCX integration. The info I've been able to find is not very detailed. I've been able to integrate UCCX and CUCM 7.1.  I want to try integrating it wil callmanager express. I have a 2821 router with CME 8.0 and CUE 7.1 to play with. I have UCCX 7 on a MCS.

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Cisco CME UCCX integration

by Kennis - Jan 19 2010 - 8:15am

Hi,

 

Im also trying the same at this moment...also having an cme 7 and uccx 5 on vmware...

im a little bit further right now... the uccx is talking with the cme....!!!

However now still cannot make a call the the trigger i created.. im still investigating this..

Here is to most important config that you need for the cme:

voice service voip
 gcid
 callmonitor
 allow-connections h323 to sip
 allow-connections sip to sip
 no supplementary-service sip moved-temporarily
 no supplementary-service sip refer
 redirect ip2ip
 sip
  registrar server

!

voice class codec 1
 codec preference 1 g711ulaw
 codec preference 2 g729r8
!

voice register global
 mode cme
 source-address (adres cme) port 5060
 max-dn 70
 max-pool 58
 authenticate ood-refer
 authenticate presence
 authenticate register
 create profile sync 0007261066124176

voice register session-server  1
 keepalive 120

ixi transport http
 response size 8
 no shutdown
 request outstanding 2
 request timeout 30
!
ixi application cme
 no shutdown

telephony-service

xml user admin password cisco 15

presence
 presence call-list
 max-subscription 128
 watcher all
 allow subscribe
!

This must be enough to get a connection...

good luck ;)

Creating users in UCCX

by nfracassi - Jun 24 2010 - 1:23pm

Hi all,

we are trying to setup UCCX with CME and we are having some troubles.

All the configuration posted above works and we can validate CME configuration on UCCX. So everything seems to be working.

But my question is: Where do we associate users created in the UCCX with CME users?

If I create a user in the UCCX we cannot find the IPCCX Extension in his parameters and I do not know how to link that user to a CME user. All users have the session and allow watch parameters in their DNs.

 

Any help is more than welcome. Cisco configuration guides are not completely clear on this.

Best regards

Nicola

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