Does UCCX have the ability for the agent to transfer the call to an outside line and then drop off the call, leaving the caller and the added party connected?  I am being told that it is not possible.

We have customers call in to the call center and then we want to transfer them to a regional location to talk the specifics of the issue.  The agent does not need to stay connected to the conversation.

I am being told by the person that designed the system that this is not possible.

Thanks in advance for all information and assistance.